Refund policy

Returns & Refunds Policy

We hope you love your purchase. However, if you are not completely satisfied, you may return eligible items within 30 days of receiving your order.

To be eligible for a return, products must be unused, unopened, in their original packaging, and in a resalable condition. Proof of purchase will be required.

To request a return, please contact us at hello@andaluzahome.com before sending any items back. We will provide instructions on how and where to return your order. Returns sent without prior authorisation may not be accepted.

Customers are responsible for return shipping costs unless the item is faulty, damaged, or supplied in error.

Damaged, Faulty or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, faulty, or incorrect item, contact us as soon as possible at hello@andaluzahome.com so we can resolve the issue promptly.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of products that have been opened, used, or partially consumed. Personalised, custom-made, clearance, or sale items, as well as gift cards, are also non-returnable unless faulty.

European Union Consumer Rights

Customers within the European Union have the right to cancel their purchase within 14 days of receiving their order in accordance with applicable consumer protection legislation. Returned items must be unused and in their original condition.

Refunds

Once your return has been received and inspected, we will notify you of the outcome. Approved refunds will be issued to the original payment method. Please allow up to 10 business days for the refund to be processed, although your bank or card provider may take additional time to complete the transaction.

For any questions regarding returns or refunds, please contact hello@andaluzahome.com.