Returns & Refunds

We want you to be delighted with every purchase from Andaluza Home. If something isn't quite right, we'll always do our best to put it right.

Handmade Products

All Andaluza Home products are handcrafted in small batches.

As a result, slight variations in appearance, colour, texture or finish may occur between products. These natural variations are part of the character of handmade products and are not considered faults.

Fragrance Expectations

Many of our fragrances are available across multiple product types, including candles, wax melts, diffusers, room mists and bath & body products.

The strength and character of a fragrance may vary between product formats due to differences in formulation and intended use.

As fragrance is a personal experience and each product format performs differently, we are unable to offer refunds or exchanges based solely on personal fragrance preference or perceived fragrance strength where the product is not faulty.

Damaged or Faulty Items

We take great care when preparing and packaging every order.

If your order arrives damaged or develops a fault, please contact us within 7 days of delivery by emailing hello@andaluzahome.com.

Please include:

·       Your order number

·       A description of the issue

·       Photographs where possible

We may ask for additional information to help us investigate.

Where a product is confirmed as faulty or damaged in transit, we will offer an appropriate remedy which may include a replacement, store credit or refund.

If we request that a faulty item be returned, we will reimburse reasonable return postage costs.

Change of Mind Returns

If you are purchasing as a consumer and decide you no longer wish to keep an item, you may return it within 14 days of receiving your order.

To arrange a return, please contact hello@andaluzahome.com before sending any products back.

Returned items must:

·       Be unused

·       Be in their original packaging

·       Be in a fully resaleable condition

·       Be returned within 14 days of notifying us

Customers are responsible for the cost of returning unwanted items.

We recommend using a tracked service and retaining proof of postage, as we cannot be held responsible for items lost during return transit.

Original shipping charges are non-refundable.

If returned goods are not received in a resaleable condition, we reserve the right to reduce or refuse a refund.

Sale Items

Sale, clearance and promotional items may still be returned in accordance with our Change of Mind Returns policy unless otherwise stated at the time of purchase.

Where replacement stock is unavailable because an item is discontinued or seasonal, an appropriate refund will be issued.

Purchases from Third-Party Retailers

If you purchased your product from one of our retail partners or stockists, any returns or refund requests must be directed to the original retailer.

We are unable to process refunds or exchanges for products purchased from third parties.

Wholesale Orders

Due to the handmade nature of our products, wholesale orders are considered final and are not supplied on a sale-or-return basis unless agreed in writing prior to purchase.

Contact Us

If you have any questions before placing an order, or need assistance after receiving your purchase, we'd be delighted to help.  You can contact us via: hello@andaluzahome.com